Battlegroup Helios Website Terms and Conditions
Use of the Battlegroup Helios website indicates your acceptance of the following terms and conditions governing the site. Terms and conditions may change at any time but any changes will be reflected on this page.
This website may be used solely for browsing, shopping for and discussing Battlegroup Helios related content.
This website is owned and operated by Battlegroup Helios. Unless specified otherwise, all materials on this site, including text and graphics, are the sole property of Battlegroup Helios and must not be reproduced without permission. All designs and artwork are the original work of and Copyright Battlegroup Helios.
All rights not expressly granted herein are reserved.
The full payment for your order will be deducted from your selected payment source upon completion of your order. Orders are final and can only be cancelled at the discretion of Battlegroup Helios staff.
TAXES AND DUTIES
Due to our small business size we are not required to charge GST for our Australian customers. All prices on the Battlegroup Helios website exclude GST and any other taxes. You as the receiver are responsible for any import taxes and/or duties applicable to your order upon entry to your country.
All items are offered for sale subject to stock available. While our commerce system tracks stock levels, from time to time there can be discrepancies. If an item is out of stock you will be notified and offered alternative options (including cancellation of your order) prior to the order being shipped.
Battlegroup Helios is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to cancel any order at our discretion. Upon order cancellation you will be notified through your supplied contact details and any payments made refunded in full.
RETURNS AND REFUNDS
We are committed to customer satisfaction and in addition to your statutory rights we will accept returns of goods in original condition within 30 days of purchase. Upon successful return the cost of the returned goods will be refunded. Note that the shipping costs are non-refundable and the customer is liable for the return postage costs. Please contact us to arrange for a return authorisation prior to returning the goods. We cannot take responsibility for returned items lost in transit and recommend sending them via registered post.
At Battlegroup Helios we take pride in the quality of our products and aim to supply only the best possible casting quality. Resin model kits by their very nature have some degree of casting artefacts like mould lines and air bubbles. While we do our utmost to minimise these if you feel that you have been supplied a miscast part please contact us. Similarly in the unlikely event that a part is missing altogether please contact us and we will provide the missing part ASAP.
All pricing is in Australian Dollars and is subject to change at any time without notice.
Battlegroup Helios kits are produced and dispatched from Australia. We offer fixed price and free shipping options based on order value and geographical location (please see out postage page for more information).
Unless notified otherwise all orders will be dispatched within 5 days of purchase using Australia Post. Most orders will arrive at their destination within a fortnight, but for overseas destinations please allow up to four weeks before considering the package lost. We do not offer registered/insured shipping options (as they are cost prohibitive) but if you have not received your package within four weeks please contact us to arrange a replacement.
We make every effort to ensure that all information on this site is accurate and up to date. However in the event of an error such as pricing, description or availability we reserve the right to cancel any orders placed based on the incorrect information. If this occurs any payment made will be immediately refunded in full.